FAQ / Troubleshooting

First steps

If something isn't quite right, these kubectl commands may be of help in diagnosing and reporting errors.

To get a summary of the status of your Azure AD client:

kubectl get azureapp <app> -owide 

For additional details:

kubectl describe azureapp <app>

Unassigned Pre-Authorized Apps

Example

You might see the following status message when running kubectl describe azureapp <app>:

Status:
  ...
  Pre Authorized Apps:
    ...
    Unassigned:
      Access Policy Rule:
        Application:      <other-application>
        Cluster:          <cluster>
        Namespace:        <namespace>
      Reason:             WARNING: Application '<cluster>:<namespace>:<other-application>' was not found in the Azure AD tenant (<tenant>) and will _NOT_ be pre-authorized.
    Unassigned Count:     1

Solution / Answer

• Ensure that the application you're attempting to pre-authorize exists in Azure AD:
  • Run kubectl get azureapp <other-application> and check that the Synchronized field is not empty.
• If you added the application to your access policy before it existed in Azure AD, try to resynchronize your own application:
  • kubectl annotate azureapp <my-application> azure.nais.io/resync=true
• If all else fails, ask an adult in the #nais channel on Slack.

"Application Alice is not assigned to a role for the application Bob"

Example

An application may receive the following 400 Bad Request response error when requesting a token from Azure AD:

{
  "error": "invalid_grant",
  "error_description": "AADSTS501051: Application '<client ID>'(<cluster>:<namespace>:<alice>) is not assigned to a role for the application 'api://<cluster>.<namespace>.<bob>'(<cluster>:<namespace>:<bob>)",
  ...
}

Or the other variant:

{
  "error": "invalid_grant",
  "error_description": "AADSTS65001: The user or administrator has not consented to use the application with ID '<client ID>' named '<cluster>:<namespace>:<alice>'. Send an interactive authorization request for this user and resource.",
  ...
}

Solution / Answer

• Ensure that the scope value follows the correct format - api://<cluster>.<namespace>.<app-name>/.default>
• Ensure that Bob's access policy includes Alice.
• Run kubectl get azureapp bob to check the current count of assigned and unassigned applications for Bob.
• Run kubectl get azureapp bob -o json | jq '.status.preAuthorizedApps' to check the detailed statuses for all of Bob's desired pre-authorized applications.
• If Bob added Alice to its access policy before Alice existed in Azure AD, try to resynchronize Bob:
  • kubectl annotate azureapp bob azure.nais.io/resync=true
• If all else fails, ask an adult in the #nais channel on Slack.

"The signed in user is blocked because they are not a direct member of a group with access"

Example

An application may receive the following 400 Bad Request response error when requesting a token from Azure AD:

{
  "error": "invalid_grant",
  "error_description": "AADSTS50105: Your administrator has configured the application <cluster>:<namespace>:<alice> ('<client id>') to block users unless they are specifically granted ('assigned') access to the application. The signed in user '{EmailHidden}' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application",
  ...
}

Solution / Answer

• Ensure that the Alice application has configured user access.
• Ensure that the given user is a direct member of any configured group.
• If all else fails, ask an adult in the #nais channel on Slack.

"Selected user account does not exist in tenant 'some-tenant' and cannot access the application 'some-client-id' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

Problem

A user may receive the above message from Azure AD when attempting to log in.

Solution / Answer

• Ensure that the user uses an account that matches your application's tenant when logging in.
• If all else fails, ask an adult in the #nais channel on Slack.

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Last update: 2023-07-03
Created: 2021-07-08