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Troubleshooting naisdevice

Kolide

naisdevice cannot connect, yet /msg @Kolide status reports that everything is fine

  • Disconnect and re-connect naisdevice

Kolide is reporting that your device has not been seen "in a long time"

Browser not opening

Browser does not open after you click connect.

Restart your default browser.

Firewall blocks outgoing UDP connections

  • Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
  • Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)

Fresh start

  • Stop naisdevice
  • Remove configuration directory
    • Mac: rm -r "~/Library/Application Support/naisdevice/"
    • Linux: rm -r "~/.config/naisdevice/"
    • Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
  • Start naisdevice

Windows virus scanner

Windows virus scanner blocks naisdevice.exe installer

  • Make sure you downloaded from the right source, the signature is valid and the checksum matches the file!
  • See https://nav-it.slack.com/archives/C0190RZ6HB4/p1687518220599119
  • Try adding an exception: Windows Security / Virus & threat protection / Exclusions.
  • Someone reported that running naisdevice.exe from cmd.exe can help.